At Chase Rehab – Occupational Therapy Services, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, store, and handle personal information in accordance with the Australian Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs).

Definitions

  • Personal Information: Any information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

  • Sensitive Information: Personal information that includes information about an individual’s racial or ethnic origin, political opinions, religious beliefs or affiliations, philosophical beliefs, membership of professional or trade associations, sexual orientation or practices, criminal record, or health information.

Collection of Personal Information

We will only collect personal information that is necessary and relevant to provide our occupational therapy services. The types of personal information we may collect include but are not limited to:

  • Name, date of birth, and contact information (address, phone number, email address)
  • Medical history and current health conditions
  • Referral information
  • Details of assessments, reports, and therapeutic interventions.

 

We will collect personal information directly from the individual or from their authorised representative, except in exceptional circumstances where it is not reasonable or practical to do so.

Use and Disclosure of Personal Information

We will use and disclose personal information solely for the purpose for which it was collected or as required or authorised by law. The primary purposes for collecting personal information may include:

  • Assessing and providing occupational therapy services
  • Communicating with clients and their authorised representatives
  • Coordinating with healthcare professionals involved in the client’s care.
  • Billing and payment purposes
  • Conducting research and quality improvement activities (with de-identified information)

 

We may disclose personal information to:

  • Healthcare professionals involved in the client’s care.
  • Third-party service providers (e.g., IT support, billing, mailing)
  • Legal and regulatory authorities (if required or authorized by law)
  • With the individual’s consent or as otherwise required or authorised by law

Data Security and Storage

We are committed to maintaining the security and integrity of personal information. We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction. Some of the security measures we employ include:

  • Secure storage of physical records
  • Password protection and encryption of electronic records
  • Regular data backup and secure data disposal procedures

 

We will retain personal information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law.

Access and Correction

Individuals have the right to access their personal information held by us and to request corrections if they believe the information is inaccurate, incomplete, or out of date. Requests for access or correction should be made in writing, and we will respond to such requests within a reasonable timeframe.

Complaints and Contact Information

If individuals have concerns or wish to lodge a complaint about our handling of their personal information, they can do so by contacting our Director/ Brooke Chapman. We take privacy concerns seriously and will respond to complaints within a reasonable timeframe.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website, and we encourage individuals to review it periodically.

By engaging our occupational therapy services, individuals acknowledge and consent to the collection, use, and disclosure of their personal information as outlined in this Privacy Policy.

 

Chase Rehab – Occupational Therapy Services/ ABN: 68 750 640 933

Date: 9th June 2023

About Us

Contact

Referrals

Join our team

Terms and Conditions

Privacy Policy